IMPORTANT INFORMATION: USA, CAD, UK, EU, AUS and NZ orders can be processed. Contact us if you are unsure if we can deliver to you. Duty and Customs fees are buyer responsibility. Regular, economy shipping (including Oversized Air within Canada) does not include tracking and insurance, choose the alternate options and this will include insurance and/or tracking.

NOTE: We try to keep shipping costs as low and as reliable as possible, never charging handling or material fees. Regular, economy shipping is reliable with a very low lost package rate. However, such loss is a risk of choosing this options.

Payment Processing

Please see our How to Order page for Payment Processing information.

Shipping

We are usually ready to ship out Canadian orders within 1-2 business days of receiving your order and transit time varies from 4 to 12 business days depending on your location. Our Canadian carrier is Canada Post.

* As Of SEPTEMBER 2017, our USA and International shipping rates have decreased over 40%! To do this, we take advantage of bulk shipping costs and tracking services from our US warehouse location. Our carrier is USPS.

ALL US and International orders will now be TRACKED with starting price of $4.95 (down from $10.14).


NORTH AMERICA:

CANADA: Canadian orders usually arrive within 4-9 business days of being shipped.
We ship via Canada Post Air Oversize. This keeps our shipping rate starting at only $1.95. You may also choose, at added cost,ย Expedited Parcel and/or XpressPost and this will include insurance and tracking.

USA: United States orders ship out 2-5 days after we receive your order and they usually arrive within 5-9 business days of being shipped, but may be delayed due to holidays or busy periods. We ship via 1st Class USA. This keeps our shipping rate starting at only $4.95. Multi-packs and larger orders start around $6.95. Shipped from our NY warehouse, via USPS.

INTERNATIONAL:

UK & EUROPE: Orders from the United Kingdom and Europe usually arrive within 6-14 business days.
*We ship via 1st Class International for international orders, starting at $6.90. Duty and VAT are your responsibility. Contact us for other options.

AUSTRALIA & NEW ZEALAND: Orders from Australia and New Zealand usually arrive within 6-14 business days.
*We ship via 1st Class International for international orders, starting at $6.90. Duty and Taxes are your responsibility. Contact us for other options.

REST OF THE WORLD: Contact us for shipping to other countries or to ship with added tracking and/or insurance. Duty and taxes/VAT at border are buyer responsibility.

Important Note:

If you want tracking, insurance or faster shipping, that you do not see in your options, PLEASE contact us at time of order.

When we receive your payment your order is immediate added to the manufacturing lineup. It usually take 1 to 3 days for Canadian orders to be ready to shipped (not counting weekends when the Post is closed) and 5-9 days for orders to arrive.

When your product is ready to be shipped, most orders will be sent Oversized Air or 1st Class and normal transit time is 3-8 business days within Canada, 5-9 business days to the USA and 6-12 business days to EU, AUS, NZ and other internationals. Contact us PRIOR to your order for further shipping questions.

Shipping and handling via Canada Post starts at $1,95 withing Canada for one regular KidCompanions chewelry necklace. US shipping starts at $4.95 while areas outside CAD and the USA start at $6.90. Please contact us for rates if you are unsure. Further information can be found on our order terms page. Our Check-out process also includes a Shipping Calculator so you are able to estimate your total cost before purchase.

We can ship anywhere in the world. The most common places are Canada, USA, UK and AUS/NZ. We ship internationally via our online store and you can also find us in various occupational therapy catalogues and online stores worldwide. Please visit our locations for further information.

If you want faster shipping, insurance, a tracking number or any other shipping service you have no seen mentioned, please contact us PRIOR to placing your order.

Please note that EU, AU, NZ If you you need to be reimbursed for a disability credit (UK) from you country, please contact us PRIOR to ordering. Duty and VAT are your responsibility.