Shipping & Processing
Our “Online Store” allows you to place orders directly from the website. All prices are shown in Canadian Dollars (CAD) and taxes will be charged if applicable. Duty and Customs fees are buyer responsibility. USA, CND, UK, EU, AUS and NZ orders can be processed.
Our Shopping cart is powered by PayPal . Even without a PayPal account, you can securely use your credit card or bank account without having to register. You can read more about PayPal here.
For an approximate exchange rate visit www.xe.com. Please note that the actual exchange rates used in our online store are determined by PayPal or our credit card processor.
We accept both Mastercard and Visa. You can order from KidCompanions Chewelry (SentioLife Solutions, Ltd.) via toll free phone on 1-888-818-5004
We usually ship within 1-2 business days of receiving your order and transit time varies from 3 to 14 business days depending on your location. Our carrier is Canada Post.
CANADA: Canadian orders usually arrive within 3-7 business days of being shipped.
We ship via Canada Post Air Oversize. This keeps our shipping rate starting at only $2.10. You may also choose, at added cost, Expedited Parcel and/or XpressPost and this will include insurance and tracking.
USA: United States orders usually arrive within 4-9 business days of being shipped, but may be delayed due to holidays or busy periods. We ship via Light Packet Air USA. This keeps our shipping rate starting at only $5.70 (No tracking or Insurance). Multi-packs and larger orders start around $7.00. Tracked Packet or Xpresspost are also available and offer insurance and tracking at added cost.
UK & EUROPE: Orders from the United Kingdom and Europe usually arrive within 6-14 business days.
*We ship via Canada Post Light Packet International for international orders, starting at $8.78. Tracked Packet Intl is also available at added cost, and offer up to $100 order insurance and tracking. Duty and VAT are your responsibility. Contact us for other options.
AUSTRALIA & NEW ZEALAND: Orders from Australia and New Zealand usually arrive within 6-14 business days.
*We ship via Canada Post Light Packet International for international orders, starting at $8.78. Duty and Taxes are your responsibility. Tracked Packet Intl is also available at added cost, and offer up to $100 order insurance and tracking. Contact us for other options.
REST OF THE WORLD: Contact us for shipping to other countries or to ship with added tracking and/or insurance. Duty and taxes/VAT at border are buyer responsibility.
If you want tracking, insurance or faster shipping, that you do not see in your options, PLEASE contact us at time of order.