FAQ

Frequently Asked Questions

FAQ for SentioLife Solutions Chewelry (KidCompanions & SentioCHEWS).

Welcome to our FAQ page. You will find frequently asked questions. Read the answers by clicking on the text bubbles. If you still have a question, please contact us! If you are a retailers and have questions about KidCompanions Chewelry visit our wholesale information page.

For what ages do you recommend your products?

We recommend the KidCompanions and SentioCHEWS for children 3+ years old to adulthood. SentioCHEWS are larger than teether size and can therefore be used by toddlers with adult supervision. Both are bpa, phthalate, lead and latex free accessories with unique tactile features to help your child be himself/herself, anytime, anywhere. The clips should not be chewed as they could be damaged.

What materials do you use? Is it safe?

KidCompanions Chewelry shapes are 2 fused parts (harder insert with rubbery “overmold”) and made of non-toxic thermoplastic elastomers, both medical grade, USP Class VI and FDA approved.
-SentioCHEWS shapes are 1 part and also made with an FDA aproved thermo-plastic elastomer that is very rubbery and resilient.

What comes with each item?

Each piece of KidCompanions Chewelry or SentioCHEWS comes with a 2”+ pendant and a lanyard with a breakaway safety clasp that will release under stress and can be re-attached with ease. Fidget clips come with a 9” lanyard with clip-on end. Lanyards can be ordered separately.

How long will pendants last?

Like any chewable item, SentioLife Solutions Chewelry will eventually wear due to daily use. Discarding and replacing the item is suggested. Chewing clasps is never recommended.

KidCompanions: Light-moderate chewers – Average use is 4-6 weeks or 3 months + if used as a fidget or as an addition to other chewables. Moderate-heavy chewers – Average use is 3-5 weeks or less, depending on chewer.

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SentioCHEWS: Light-moderate chewers – Average use is 3-5 months or 6 months + if used as an addition to other chewables. Moderate-heavy chewers – Average use is 6-9 weeks.

Pendants will be damaged sooner with aggressive chewing or if an individual chews selectively (on certain spots). We aimed at making a product that is non-toxic, durable but that can’t damage teeth. Recommended for ages 3+ *KidCompanions: The hard interior plastic prevents large parts from breaking off and causing a large choking hazard-sized chunk and the materials are FDA USP-IV medical grade. In the event a child does ingest little pieces, they should just pass through the digestive without harm. *SentioCHEWS: The one-part shape is larger than our 2-part KidCompanions and passes teether size recommendations. Children should always be monitored when using chewables.

Is our information secure

Sentio life Solutions and KidCompanions take the utmost care with our site security. All information on our website is secured via SSL Encryption. We never keep your payment information.

How long do orders take to arrive?

We usually ship within 1-2 business days of receiving your order and transit time varies from 3 to 14 business days depending on your location. We generally use Canada Post shipping services, though client UPS/Fedex accounts can be used. See our Shipping page for more information.